Professional services organizations face a unique set of business challenges, in particular, selling the intangible. PointBridge understands these challenges through its client experiences and helps your firm leverage existing technologies to set your company apart from the competition. PointBridge provides solutions that improve business performance by optimizing operations through bringing you closer to the customer, improving employee satisfaction and providing the tools to deliver actionable information.
In addition to the solutions listed below, PointBridge has also created a comprehensive demo that outlines the capabilities of the full Microsoft Business Intelligence suite - this is particularly relevant for all levels within a professional services organization. Watch and listen today!
CUSTOMER AND PARTNER CONNECTEDNESS
Large-scale engagements bring together blended teams of individuals from client and partner organizations. As projects expand, communication solutions that help coordinate teams and information that are essential to ensure client satisfaction. PointBridge creates solutions that make communication and collaboration simple, secure and seamless. These solutions include:
• Collaboration spaces and extranets to speed creation of project deliverables, manage documentation, and improve project management
• Unified communication solutions that allow for cost-effective anywhere, anytime communication. Including: secure instant messaging, presence and federation to speed project communication and the ability for instantaneous Web and video meetings
• Customer and partner self-service to increase visibility, eliminate waiting and serve-up standard information, such as invoices, project plans, status reports, design documents, statements of work, contracts and deliverables
EMPLOYEE EFFECTIVENESS
Your employees are motivated and want to excel. To achieve their potential they need the tools to help them work smarter and assignments that will best help them apply their talents. For global, large-scale and growing firms, it becomes increasingly difficult for employees to find the people and information they need to complete assignments and tap the collective knowledge of the organization. It also becomes difficult for operations managers to make staffing decisions that will ensure quality of service, manage client costs, optimize team performance, and ensure employee and client satisfaction. The solutions we’ve developed that improve employee effectiveness include:
• Unified communication solutions that connect individuals within the organization using real-time and secure instant messaging, presence, Web and video conferencing.
• Collaboration solutions that include team and project sites to improve information access, document management, work product creations and overall project delivery
• Knowledge management solutions to capture and encourage the reuse of intellectual capital to increase margins and flatten learning curves
• Corporate social networks so that employees can quickly tap expertise across your organization
• Skills inventory databases that match the best person to each project, improving client and employee satisfaction
• Mobile workforce solutions that reduce travel, improve employee work/life balance and allow employees to optimize their time wherever they happen to be
• Corporate transparency solutions to foster open communication, keep employees informed and improve employee satisfaction
ACTIONABLE PERFORMANCE ANALYTICS
One of the biggest challenges professional services organizations face is matching supply and demand—unused inventory expires and can’t be used at a later date. The most profitable professional services firms have access to information that makes it easier for them to manage toward future needs. Highly successful firms also benefit from better sales and customer data, which help to more effectively target new accounts and grow existing relationships. PointBridge provides the following solutions to connect the right people to the right information within your firm:
• Professional services analytics including productivity analyses, such as realization, and profitability analyses. Our solutions also include automated methods to disseminate this information to the people who need it, with tools to enable additional ad-hoc analysis. Our clients use this information to identify trends, anticipate the future and reliably extend their performance outlook.
• Customer and sales analytics to target new accounts and identify “white space” at existing accounts for new offerings with a view to improving revenue, margins, profitability, forecasting and sales cost containment
• Create a culture of accountability with dashboards, scorecards and reporting tools that securely extend information to keep all employees focused on corporate goals
The solutions described above can be created with Microsoft Office SharePoint Server, Microsoft Office Communications Server and Microsoft PerformancePoint Server. We’ll help you take what you already have and apply it in ways to optimize the operations of your professional services organization.
We’re passionate about these solutions and their ability to improve the performance of professional services firms. Contact PointBridge today to experience the power of these solutions first hand.